Privacy Policy

1. Information We Collect

Personal Information You Provide

When you register for our services, make a purchase, or contact us, we collect:

• Contact Information: Name, email address, phone number
• Account Information: Username, password (encrypted), profile preferences
• Payment Information: Billing details processed through IntaSend (we do not store payment card details)
• Communication Data: Messages, support requests, feedback

Automatically Collected Information

• Usage Data: Pages visited, time spent, features used
• Device Information: IP address, browser type, operating system
• Session Data: Login times, session duration, activity logs

2. How We Use Your Information

We use your personal information for the following purposes:

3. Information Sharing and Disclosure

We may share your information only in the following circumstances:

Service Providers

• IntaSend: Payment processing (PCI-DSS compliant)
• Google Workspace: Email services and Google Meet sessions
• Web Hosting: Secure data storage and website hosting

Legal Requirements

We may disclose information when required by:

• Kenyan law or legal process
• Government authorities
• Court orders or subpoenas
• Protection of our rights and safety

4. Data Security

We implement comprehensive security measures to protect your personal information:

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

6. Third-Party Services

Our platform integrates with trusted third-party services:

Each service has its own privacy policy. We recommend reviewing their policies for complete information.

7. Data Retention

We retain your personal information for different periods based on the type of data:

• Account Information: Until account deletion or 3 years of inactivity
• Payment Records: 7 years (as required by Kenyan tax law)
• Communication Records: 2 years for support purposes
• Usage Analytics: 2 years in aggregated, anonymized form

8. Your Rights

Under Kenyan data protection laws, you have the following rights:

9. International Data Transfers

Your data is primarily stored and processed in Kenya. When we use international services (like Google), we ensure:

• Adequate protection measures are in place
• Compliance with international data protection standards
• Contractual safeguards with service providers

10. Children's Privacy

If you believe we have collected information from a child, please contact us immediately for removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make significant changes:

• We will notify you via email
• Post a notice on our website
• Update the "Last Updated" date
• Provide 30 days notice for material changes

12. Contact Information