Terms of Service

1. Acceptance of Terms

By accessing and using Fortune Writings' services, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These terms constitute a legally binding agreement between you and Fortune Writings (Registration No: BN-L3SDVM92), a company registered in Kenya.

2. Our Services

Fortune Writings provides academic writing training services including:

3. Account Registration

To access our services, you must:

• Be at least 18 years of age
• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

4. Payment Terms

Payment Processing

All payments are processed securely through IntaSend, our PCI-DSS compliant payment partner. We accept:

• M-Pesa mobile payments
• Credit and debit cards
• Bank transfers

Pricing and Currency

• All prices are listed in Kenyan Shillings (KES)
• Prices include applicable taxes
• Prices may change with 30 days notice
• Group Pro packages receive automatic 10% discount

Payment Terms

• Payment is required before service delivery
• Failed payments may result in service suspension
• You authorize us to charge your payment method

5. Refund Policy

Refund Conditions

• Request must be made within 30 days of purchase
• Refund requests must include reason for dissatisfaction
• Digital materials must not have been extensively used
• Refunds processed within 5-10 business days

Non-Refundable Items

• Services used beyond 30 days
• Completed training programs
• Services terminated due to policy violations

6. Intellectual Property Rights

Our Content

All training materials, videos, documents, and content provided by Fortune Writings are protected by copyright and are our exclusive property. You may:

• Use materials for personal learning
• Download for offline study
• Take notes and create summaries

Prohibited Uses

• Sharing login credentials
• Distributing materials to unauthorized parties
• Commercial use without permission
• Reverse engineering or copying

7. User Conduct

You agree to use our services responsibly and ethically. Prohibited activities include:

8. Training Sessions

Google Meet Sessions

• Sessions are conducted via Google Meet
• Meeting links provided 24 hours in advance
• Punctuality is expected and appreciated
• Sessions may be recorded for quality purposes

Scheduling and Cancellation

• Schedule changes require 24 hours notice
• Emergency cancellations will be rescheduled
• No-shows may forfeit session credits
• Makeup sessions subject to availability

9. Limitation of Liability

Fortune Writings provides training services "as is" and makes no warranties regarding:

• Specific career outcomes or income increases
• Uninterrupted or error-free service
• Compatibility with all devices or browsers

Our total liability shall not exceed the amount you paid for the specific service in question.

10. Termination

Your Rights

You may terminate your account at any time by contacting us. Upon termination:

• Access to materials will be revoked
• Scheduled sessions will be cancelled
• Refunds processed according to our policy

Our Rights

We may suspend or terminate accounts for:

• Violation of these terms
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of our services or staff

11. Governing Law

These Terms of Service are governed by the laws of Kenya. Any disputes shall be resolved through:

1. Direct negotiation - Good faith discussions
2. Mediation - Through recognized mediation services
3. Kenyan courts - As a last resort

The venue for any legal proceedings shall be Nairobi, Kenya.

12. Contact Information